Shipping policy

At FrostFlex Recovery, we aim to process and deliver your order as quickly as possible.

📦 Order Processing Time

All orders are processed within 1–3 business days.
You will receive a confirmation email once your order has been placed and another when it has shipped.

Please note: Orders placed on weekends or holidays will be processed on the next business day.

🚚 Shipping Times

Shipping times vary depending on your location:

Canada & USA: 7–14 business days
UK & Europe: 7–14 business days
Australia & NZ: 7–16 business days
Rest of World: 10–20 business days

These are estimates and may vary during peak seasons or unexpected delays.

🌍 International Shipping

We ship internationally to most countries. Import duties or taxes (if any) are the responsibility of the customer.

🔍 Tracking Your Order

Once your order ships, we will send you a tracking number by email.
Tracking may take 2–5 days to update after dispatch.

📦 Partial Shipments

In some cases, your order may arrive in multiple packages to ensure faster delivery.

❗ Delayed or Lost Packages

If your package is delayed or appears lost, please contact us at:

📧 support@frostflextherapy.com

We will work with our shipping partners to resolve the issue as quickly as possible.

📪 Address Errors

Please double-check your shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer.

💬 Questions?

If you have any questions about your order, contact us anytime at:
📧 support@frostflextherapy.com